General Terms and Conditions FTZ Flughafen Transfer Zentrale
§ 1 General
The following general terms and conditions apply to all our contracts and other services. Our terms and conditions apply exclusively. We do not except regulations to the contrary of the client, unless we explicitly confirmed their application in writing.
§ 2 Contract (Services)
Registration becomes binding by receipt. This also applies to registrations by phone. The contract comes off with the applicantís receipt of the transfer confirmation.
§ 3 Prices / Payment
Within the frame of legal regulation changes in prices after booking are possible for objectively justifiable, considerable and unpredictable reasons (e. g. changes in fuel costs, taxes, fees, duties, tariffs and others), namely to that amount justified by the objective reasons. Usually, bookings have to be made at least 24 hours before time of collection. Bookings at a shorter notice up to two hours before time of collection can be realized according to facility.
The transfer price has to be paid by cash to the chauffeur, by agreement also payment on account can be asked for.
The account has to be met within 14 days after receipt.
§ 4 Change of Booking
There is a change of booking if on demand of the applicant / member of travel the collection date is changed before start of the journey or before particular departures / arrivals. Changes of booking are only possible according to free capacities. After the expiration of a particular collection date a change of booking is not possible anymore, only a new booking.
Any refunds after collection date for travels not utilised are excluded. Changes of booking can also be made by phone.
Altered arrival times and delays due to diversions of planes to other airports are not considered to be changes of booking.
We do consider the arrival by a different plane at the same airport to be a change of booking and thus, we ask for immediate notice of the new arrival time and flight number.
Changes of booking in advance of departure of the transfer vehicle ? no invoicing of the transfer price of the first booking, 100% of the transfer price of the second booking.
Changes of booking after departure of transfer vehicle ? 50% of the transfer price of the first booking plus 100% of the transfer price of the second booking.
§ 5 Withdrawal of the Member of Travel / Cancellation
Cancellations have to be communicated the Flughafen Transfer Zentrale in advance of the start of the travel.
What is crucial is the time of receipt by the Flughafen Transfer Zentrale. After departure there is no more possibility of cancellation.
The following regulation applies to cancellations:
Cancellation of transfer in advance of departure of the transfer vehicle ? no invoicing of the transfer price.
After departure of the transfer vehicle? 100% invoicing of the transfer price.
§ 6 Alterations / Changes in Time of Collection
The Flughafen Transfer Zentrale endeavours to the best of its ability to convey transfer members and luggage as punctual as possible. Announced times of collection can be subject to changes without warning and are not integral part of this contract. Furthermore, the Flughafen Transfer Zentrale is entitled to assign the transfer all or part of to third parties.
§ 7 Cancellation of Contract Due to Extraordinary Conditions
If transfer is unpredictably considerably complicated due to circumstances beyond our control, both the applicant / member of travel and the Flughafen Transfer Zentrale can cancel the contract. In case of cancellation in advance of collection (start of the chauffeur) the member of travel gets back the paid transfer price. Therewith all claims by the applicant / member of travel arising from the contract are satisfied.
§ 8 Liability
Generally, the regulations concerning transport of humans, animals and luggage according to the Public Transport Act (Personenbefˆrderungsgesetz, PBefG) and the decree concerning the operation of motor transport businesses within the passenger services area (BOkraft) apply.
Furthermore, the Flughafen Transfer Zentrale rests on liability in cases of:
non-fulfilment of the transfer contract to and from airports.
non-compliance to transfer times announced by the Flughafen Transfer Zentrale in case of delay due to technical problems with vehicles used by the Flughafen Transfer Zentrale.
We do not assume liability in case of:
transfer times announced by the client himself.
delays due to unpredictable weather and traffic conditions and force majeure, respectively.
§ 9 Further Regulations and Arrangements
Data provided will be saved and processed within the frame of purpose according to this contract. Personal data will be protected according to the Federal Data Protection Act. Apparent misprints and miscalculations enable the Flughafen Transfer Zentrale to draw up or correct the contract. In case of a resulting increase in price the transfer member is entitled to withdraw from the contract within two weeks after receipt of the transfer confirmation. Place of jurisdiction is Paderborn.